Reda Mahmoud Alkenany; Saeid Sharifi; Amer Allamy; Mehrdad Sadeghi
Abstract
The current research was conducted to analyze the components of intercultural competencies of senior managers in Iraqi health organizations with a qualitative method of thematic analysis ...
Read More
The current research was conducted to analyze the components of intercultural competencies of senior managers in Iraqi health organizations with a qualitative method of thematic analysis using Sterling's (2001) approach. The research community was the senior managers of the Ministry of Interior, hospitals, and health service institutions of Iraq, among whom 20 people were reached through purposeful sampling based on specific criteria, and data saturation was reached. Data validity was confirmed by two coders and external auditors. Results indicated that the 83 codes extracted in the interviews can be categorized into five dimensions: knowledge, attitude, insight, action, and intercultural ability. The results of the content analysis of participants' interviews showed that intercultural competency can be divided into five levels of knowledge, insight, ability, activism, and intercultural attitude, with ten components of intercultural awareness, intercultural education, understanding of cultural context, cultural self-efficacy, intercultural adaptation, intercultural sensitivity, intercultural experience, intercultural communication, intercultural positivity, and empathic attitude. To achieve effective intercultural communication, Iraqi senior managers need to learn intercultural competencies to achieve a high level of communication and development in health organizations.
